Privacy Policy

Last updated: 13 February 2026

This policy explains how Curbridge Dog Park (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you book a session, contact us, or browse our website. We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller

Curbridge Dog Park is the data controller for the personal data we process. Contact email: info@curbridgedogpark.co.uk

Personal Data We Collect

We may collect the following types of personal data:

• Identity and contact data: name, email address, and phone number provided when you make a booking or contact us.
• Booking data: booking date and time, session type, number of dogs, and payment status.
• Payment data: payments are processed securely by Stripe. We do not store or have access to your full card details.
• Communications: messages sent via our contact form, email, or text message.
• Technical data: IP address, browser type, device type, operating system, and pages visited on our website.

How We Use Your Data

We use your personal data to:

• Process and manage bookings, including sending confirmations, reminders, and updates.
• Respond to enquiries and provide customer support.
• Process payments and prevent fraudulent transactions.
• Maintain the safe and proper operation of the dog park.
• Improve our website, services, and user experience.
• Comply with legal and regulatory obligations.

Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contract: processing is necessary to fulfil your booking and provide our services (Article 6(1)(b)).
• Legitimate interests: improving our services, maintaining site security, and responding to enquiries (Article 6(1)(f)).
• Legal obligation: complying with tax, accounting, and regulatory requirements (Article 6(1)(c)).
• Consent: where you have given clear consent for a specific purpose (Article 6(1)(a)). You may withdraw consent at any time.

Third-Party Service Providers

We use trusted third-party providers to deliver our services:

• Acuity Scheduling (Squarespace): online booking and appointment management.
• Stripe: secure payment processing.
• Netlify: website hosting.
• Google Analytics: anonymous website usage analytics.
• Google Fonts: web font delivery.

We do not sell, rent, or trade your personal data to third parties for marketing purposes.

Data Sharing

Your personal data may be shared:

• With the service providers listed above, solely for the purpose of delivering our services.
• Where required by law, regulation, or court order.
• Where necessary to protect our rights, property, customers, or public safety.

Data Retention

We retain personal data only for as long as necessary:

• Booking and contact data: up to 2 years after your last booking or enquiry.
• Payment records: up to 6 years to comply with HMRC requirements.
• Technical data: up to 12 months for website performance and security purposes.

Data is securely deleted or anonymised once it is no longer required.

Cookies and Tracking

We use Google Analytics to collect anonymous data about how visitors use our website, such as pages visited and time spent on the site. Google Analytics uses cookies to gather this information. No personally identifiable information is collected through this service.

Essential cookies may also be set by Acuity Scheduling and Stripe when you interact with the booking calendar or payment system.

Your Rights Under UK GDPR

You have the right to:

• Access your personal data.
• Request correction of inaccurate or incomplete data.
• Request deletion of your data where there is no lawful reason to retain it.
• Restrict how we process your data.
• Receive your data in a portable, commonly used format.
• Object to processing based on legitimate interests.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email info@curbridgedogpark.co.uk. We will respond within one month.

Children’s Privacy

Our services are not directed at children under the age of 16, and we do not knowingly collect personal data from children.

Data Security

We implement appropriate technical and organisational measures to safeguard your personal data. Our website uses HTTPS encryption, and all payments are handled by PCI-compliant payment providers.

International Data Transfers

Some third-party providers may process data outside the UK. Where this occurs, appropriate safeguards such as Standard Contractual Clauses are in place.

Complaints

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

• Website: ico.org.uk
• Telephone: 0303 123 1113

We would appreciate the opportunity to address your concerns first — please contact us at info@curbridgedogpark.co.uk.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page.